Terms of service

TERMS OF SERVICE

Last updated: July 11, 2026

OVERVIEW

Welcome to Forever Love Bouquets Co. The terms “we,” “us,” and “our” refer to Forever Love Bouquets Co.

Forever Love Bouquets Co. operates this website and online store, including all related information, content, features, tools, floral products, arrangements, gifts, and services offered through the website (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, explain the rights and responsibilities that apply when you visit our website, communicate with us, or purchase from our store.

By visiting, interacting with, or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.

SECTION 1 — ELIGIBILITY AND CUSTOMER INFORMATION

By using the Services, you represent that you are at least the age of majority in your state of residence or that you have the permission of a parent or legal guardian.

When placing an order, you agree to provide complete, current, and accurate information, including your name, email address, telephone number, billing information, delivery or pickup information, recipient information, and any customization details.

You are responsible for reviewing all information before submitting your order. We are not responsible for problems or delays caused by inaccurate, incomplete, or outdated information supplied by the customer.

You are responsible for protecting the security of any account credentials associated with our store and for all activity conducted through your account.

SECTION 2 — HANDCRAFTED AND PERISHABLE PRODUCTS

Our bouquets and arrangements are handcrafted using fresh, natural materials. Flowers naturally vary in size, shape, color, texture, openness, and appearance. No two arrangements will be completely identical.

Product photographs are intended to represent the general style, color palette, size, value, and overall appearance of a design. The completed product may not be an exact replica of the photograph.

Colors may also appear differently depending on your screen, device, brightness settings, lighting conditions, and the natural characteristics of the flowers.

Fresh flowers are perishable and have a limited lifespan. The lifespan of an arrangement depends on flower variety, environmental conditions, temperature, handling, transportation, water quality, and customer care. We do not guarantee that flowers will remain fresh for a specific number of days.

SECTION 3 — FLOWER AVAILABILITY AND SUBSTITUTIONS

Flowers, greenery, wrapping materials, containers, ribbons, decorative accents, and other floral supplies are subject to seasonal and market availability.

When a particular flower or material is unavailable or does not meet our quality standards, we may make a thoughtful substitution using an item of similar color, style, quality, or value. We will make reasonable efforts to preserve the arrangement’s overall design, color palette, and intended feeling.

Significant changes that materially alter a custom design may be discussed with the customer when reasonably possible. Minor substitutions may be made without prior approval when necessary to complete the order on time.

For artificially colored or dyed flowers, we generally use naturally dyed flowers when available and suitable. When naturally dyed flowers are unavailable, professionally tinted or floral-painted flowers may be used as an alternative.

SECTION 4 — CUSTOM AND PERSONALIZED ORDERS

Custom orders may require consultation, inspiration photographs, wording, names, dates, symbols, colors, or other information from the customer.

Inspiration photographs are used as creative references only. We do not guarantee an exact copy of another florist’s work or of an image supplied by the customer.

Custom symbols, letters, numbers, names, mirrored wording, or other personalized elements must be discussed and approved before production when requested by us. Availability and pricing may depend on the complexity of the request.

Customers are responsible for checking the spelling, wording, dates, colors, quantities, and other customization information they provide. We are not responsible for mistakes that appear exactly as submitted or approved by the customer.

Some custom orders require at least two to three days’ notice. More complex or larger orders may require additional time. An order is not guaranteed until it has been accepted and payment arrangements have been completed.

SECTION 5 — ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase from Forever Love Bouquets Co.

An automated order confirmation does not necessarily mean that an order has been fully accepted. We may review the order for availability, timing, customization requirements, delivery area, suspected fraud, payment verification, or other operational considerations.

We reserve the right to accept, decline, limit, modify, or cancel an order when reasonably necessary. If we cannot fulfill an accepted and paid order, we will contact you and issue an appropriate refund for the unfulfilled portion.

We may contact you using the email address or telephone number provided at checkout when clarification or approval is needed. A delay in responding may affect our ability to complete the order by the requested date.

We reserve the right to limit quantities, decline unusually large orders, or require additional notice or payment arrangements.

SECTION 6 — PRICES, PAYMENTS, AND TAXES

Prices, product availability, discounts, and promotions may change without notice.

The amount charged will be the price displayed at checkout at the time the order is submitted, together with applicable taxes, delivery charges, service charges, or other disclosed fees.

You agree to provide complete and accurate billing and payment information. You represent that you are authorized to use the payment method submitted with your order.

Promotional offers may be subject to separate terms, expiration dates, minimum-purchase requirements, product limitations, or one-use restrictions. Unless expressly stated otherwise, promotions cannot be combined.

If a pricing or listing error occurs, we reserve the right to correct the error and contact you before fulfillment. You may choose whether to proceed at the corrected price when applicable.

SECTION 7 — CANCELLATIONS, CHANGES, REFUNDS, AND EXCHANGES

Because our products are perishable and often prepared specifically for each customer, cancellations and changes are not always possible after an order has been accepted or production has begun.

Requests to cancel or change an order should be made as soon as possible. Approval depends on the amount of preparation already completed, supplies already purchased, the scheduled fulfillment date, and whether the order is personalized.

Custom, personalized, dyed, specially sourced, and made-to-order products may not be eligible for cancellation, return, or exchange once materials have been purchased or production has begun.

Fresh flowers and completed floral arrangements generally cannot be returned or exchanged because they are perishable.

Refunds, replacements, store credit, and order corrections are handled according to our Refund Policy. Customers should review that policy before placing an order.

Nothing in these Terms limits any rights that cannot legally be waived under applicable consumer-protection law.

SECTION 8 — LOCAL DELIVERY

Delivery is available only within the locations and service areas offered by us at the time of checkout or otherwise confirmed directly with us.

Requested delivery times and delivery windows are estimates unless we expressly confirm a guaranteed time in writing. Traffic, weather, road closures, building access, recipient availability, security procedures, and other circumstances outside our control may affect delivery timing.

The customer is responsible for providing a complete and accurate delivery address, unit number, gate code, building instructions, recipient telephone number, and any other information necessary to complete delivery.

Additional charges may apply if an incorrect or incomplete address requires redelivery or rerouting.

The customer is responsible for confirming that the recipient will be available or that the arrangement may be safely left with an authorized person or in an appropriate location.

When the recipient is unavailable, we may:

  • Contact the customer or recipient;

  • Leave the order in a reasonably safe and appropriate location;

  • Leave the order with reception, security, a concierge, coworker, neighbor, or another authorized person;

  • Return the order for later pickup; or

  • Arrange redelivery for an additional fee.

We are not responsible for loss, theft, weather exposure, heat damage, animal interference, or deterioration after an order has been delivered to the address provided, accepted by another person at that location, or left according to instructions supplied by the customer or recipient.

We may decline to leave an arrangement when we reasonably believe the location is unsafe or unsuitable.

SECTION 9 — PICKUP ORDERS

Pickup is available by arrangement and is free of charge unless otherwise stated.

Because Forever Love Bouquets Co. operates as a home-based business, the specific pickup instructions will be provided directly to the customer when the order is ready or shortly before the scheduled pickup.

Customers must wait for confirmation that their order is ready before arriving.

Pickup is available only during the confirmed pickup window. Customers should contact us promptly if they expect to arrive late.

Once an order has been released to the customer or the customer’s authorized pickup person, responsibility for safe handling and transportation passes to the person collecting it.

Flowers should not be left in a hot vehicle, direct sunlight, freezing conditions, or an unsecured position during transportation.

We are not responsible for damage caused after pickup, including damage resulting from improper handling, tipping, crushing, heat, cold, lack of water, or extended transportation.

SECTION 10 — RECIPIENT REFUSAL AND UNCLAIMED ORDERS

If a recipient refuses an order, the order will generally be considered fulfilled and will not automatically qualify for a refund.

Orders that are not collected during the scheduled pickup period remain perishable. We will make reasonable efforts to contact the customer, but we cannot guarantee the condition of an order after the agreed pickup time.

Unclaimed fresh-flower orders may become ineligible for a refund, replacement, or store credit.

SECTION 11 — FLOWER CARE, SAFETY, AND ALLERGIES

Customers and recipients are responsible for following any care instructions provided with the flowers or published on our website.

Flowers, greenery, floral foam, flower food, wires, pins, adhesives, ribbons, picks, decorative accessories, and packaging are not intended for consumption unless expressly identified as food-safe.

Some flowers and plants may be harmful or toxic if ingested by people or animals. Customers are responsible for keeping floral products and accessories away from children and pets and for researching any specific allergy, sensitivity, or toxicity concern before ordering.

Pollen, fragrance, plant sap, dyes, preservatives, or other natural or decorative materials may cause irritation or allergic reactions in sensitive individuals.

Please notify us before ordering if you are aware of a serious flower, fragrance, latex, or plant-related allergy. Although we may try to accommodate requests, we cannot guarantee an allergen-free product or workspace.

SECTION 12 — GIFT MESSAGES AND CUSTOMER-SUPPLIED CONTENT

You are responsible for the content and accuracy of any gift message, name, image, phrase, symbol, or other material submitted with an order.

You may not request content that is unlawful, threatening, hateful, discriminatory, defamatory, infringing, obscene, fraudulent, or otherwise inappropriate.

We reserve the right to decline customization requests that we reasonably believe violate another person’s rights, applicable law, or our business standards.

You represent that you have permission to provide and use any customer-supplied names, photographs, logos, symbols, artwork, or other protected material.

SECTION 13 — INTELLECTUAL PROPERTY

The content of our website, including our business name, logo, text, product names, original photographs, graphics, videos, designs, arrangement concepts, and website presentation, is owned by or licensed to Forever Love Bouquets Co. and is protected by applicable intellectual-property laws.

You may access and use the website for personal, noncommercial shopping purposes only.

You may not reproduce, distribute, republish, modify, sell, commercially exploit, or create derivative works from our website content without prior written permission.

Forever Love Bouquets Co.’s name, logo, product names, designs, and slogans may not be used in a manner that suggests sponsorship, endorsement, or affiliation without our written consent.

SECTION 14 — THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications, payment processors, social-media features, maps, delivery tools, or links provided by third parties.

We do not control and are not responsible for third-party websites, tools, services, policies, availability, accuracy, or security.

Your use of a third-party service may be governed by that provider’s separate terms and privacy practices. You should review those terms before using the service.

SECTION 15 — RELATIONSHIP WITH SHOPIFY

Forever Love Bouquets Co. is powered by Shopify, which enables us to provide the Services to you. However, all purchases made from our store are transactions directly between you and Forever Love Bouquets Co.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of a sale between you and Forever Love Bouquets Co., including any injury, damage, loss, disagreement, or claim related to products or services purchased from us.

To the extent permitted by law, you release Shopify and its affiliates from claims arising from or relating to purchases and transactions with Forever Love Bouquets Co.

SECTION 16 — PRIVACY

Personal information collected through the Services is handled according to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services to host the store, process transactions, prevent fraud, and provide or improve its services.

Information may also be provided to payment processors, delivery applications, analytics providers, marketing providers, and other service providers as described in our Privacy Policy.

SECTION 17 — REVIEWS, FEEDBACK, AND SUBMISSIONS

When you voluntarily submit a review, photograph, comment, suggestion, or other feedback to us, you represent that you have the right to submit it and that it does not violate another person’s rights.

You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share the submitted content for operating, improving, and promoting our business, unless we separately agree otherwise in writing.

We may remove or decline content that we reasonably consider unlawful, misleading, abusive, obscene, infringing, or inappropriate.

We are not required to publish, compensate, or respond to submitted feedback.

SECTION 18 — ERRORS AND AVAILABILITY

Our website may occasionally contain errors, inaccuracies, omissions, or outdated information relating to product descriptions, prices, flower counts, photographs, promotions, availability, delivery charges, or fulfillment timing.

We reserve the right to correct errors, update information, limit quantities, or cancel an affected order when reasonably necessary.

If an accepted paid order is canceled because of our error or inability to fulfill it, we will provide an appropriate refund for the canceled portion.

SECTION 19 — PROHIBITED USES

You may not use the Services:

  • For an unlawful, fraudulent, abusive, or malicious purpose;

  • To violate applicable laws or another person’s rights;

  • To submit false or misleading information;

  • To interfere with the security or operation of the website;

  • To transmit viruses, malicious code, spam, or unauthorized advertising;

  • To collect another person’s information without authorization;

  • To impersonate another person or entity;

  • To make fraudulent purchases or payment disputes;

  • To copy, scrape, reproduce, or commercially exploit our content without permission; or

  • To engage in conduct that harms Forever Love Bouquets Co., Shopify, our customers, or other users.

We may restrict or terminate access to the Services when we reasonably believe these Terms have been violated.

SECTION 20 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

Except for obligations that cannot legally be excluded, we disclaim implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in this section eliminates any warranty or consumer right that cannot legally be waived.

SECTION 21 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Forever Love Bouquets Co. and its owners, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from the Services or products purchased through the Services.

This includes, without limitation, lost profits, lost revenue, lost data, lost opportunities, emotional distress, or replacement expenses, except where such limitations are prohibited by law.

For claims arising from a particular transaction, our total liability will not exceed the amount paid to Forever Love Bouquets Co. for the product or service giving rise to the claim, except where a different remedy is required by law.

SECTION 22 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Forever Love Bouquets Co., Shopify, and their respective owners, affiliates, employees, contractors, agents, licensors, and service providers from third-party claims, losses, liabilities, or reasonable legal expenses arising from:

  • Your material violation of these Terms;

  • Your unlawful use of the Services;

  • Your violation of another person’s rights; or

  • Content or instructions you submit through the Services.

SECTION 23 — SEVERABILITY AND WAIVER

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the greatest extent permitted and the remaining provisions will continue in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

SECTION 24 — ENTIRE AGREEMENT

These Terms and the policies incorporated by reference constitute the entire agreement between you and Forever Love Bouquets Co. regarding your use of the Services and purchases made through our online store.

If these Terms conflict with a more specific written policy or agreement applicable to a particular order, the more specific policy or agreement will control to the extent of the conflict.

SECTION 25 — GOVERNING LAW

These Terms and any separate agreement through which we provide products or services will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to applicable consumer-protection laws, disputes relating to these Terms or the Services will be handled in the appropriate state or federal courts serving San Mateo County, California.

SECTION 26 — CHANGES TO THESE TERMS

We may update these Terms by posting a revised version on this page.

Material changes will take effect on the date stated in the updated Terms or as otherwise required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

SECTION 27 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Forever Love Bouquets Co.
Email: support@foreverlovebouquets.com
Website: foreverlovebouquets.com
Business location: San Mateo, California
Telephone: ‪(650) 488-1551‬